Our Shipping Policy
How It Works
Orders from pieces shown on the website will be shipped in 1 to 2 days. An email or text will be sent when shipped with a tracking number.During holidays and major promotions, shipping may take additional time. If you have a specific time you would like to receive your order, please reach out to us by email or in the contact section. All shipping and handling will be added at the end of the order.Any orders shipping first class over $100 is free.
Returns and Refunds
Everything You Need to Know
Hey Everyone! All sales with the Sol of YaYa are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of craftsmanship customers may email their concerns to firstname.lastname@example.org within 7 days of receiving the items for exchange. Items mailed back for exchange must be unworn and undamaged. The Sol of YaYa can refuse any exchange if not under these conditions. The customer is responsible for shipping charges.
Each piece is made with consideration of durability and dexterity. It is made with the most care and in a way to ensure it is a quality piece. We try to make sure you understand what you are purchasing, so you can make an informed decision. We ask you to take size and color into consideration before you purchase. We are available to answer any questions you may have before purchasing and will make sure there is an accurate description of each item. Each piece of jewelry will come with instructions on how to care for it with each purchase, if applicable.
We understand it is hard to make a decision about anything you purchase online. What is captured online is what you will get in person, better yet it is better in person. If you are feeling connected to it online then more than likely you will be completely satisfied with it in person.
Thank you for your time and if you have any questions please do not hesitate to reach out to us. We look forward to sending you your favorite piece.